Frequently Asked Questions
What types of POS hardware do you offer?
We offer a complete range of equipment including high-speed Receipt Printers, Barcode Scanners, POS Terminals, Cash Drawers, and AI Scales tailored for retail and warehouse needs.
Are your products compatible with all POS systems?
Yes, the majority of our hardware is designed to be compatible with leading POS software such as Shopify, Square, Lightspeed, and standard Windows/Android systems.
Do you provide product warranties?
Absolutely. All new hardware purchases come with a manufacturer warranty. Specific warranty periods are listed under the product details.
What’s the difference between thermal and impact receipt printers?
Thermal printers use heat to print and are faster and quieter (ideal for receipts). Impact printers use ink ribbons and can print on multi-ply paper (ideal for kitchen orders).
Which barcode scanner is best for retail vs warehouse use?
For retail counters, a standard 1D/2D scanner is perfect. For warehouses, we recommend rugged, long-range wireless scanners that can withstand drops and dust.
Do you offer bulk pricing for business orders?
Yes, we provide competitive pricing for bulk orders. Please contact our sales team for a customized quote.
Are your products brand new or refurbished?
We sell brand new, high-quality products. If we ever offer refurbished items, they will be clearly labeled as such.
Can I get a product demonstration before purchasing?
We may be able to arrange a demo or provide detailed video walkthroughs. Contact us to discuss your requirements.
What are your shipping charges within Pakistan?
Shipping charges depend on the weight of the order and the destination city. We often run free shipping promotions for orders above a certain value.
How long does delivery take?
Standard delivery typically takes 3-5 business days nationwide. Deliveries within major cities are often faster.
Do you offer same-day or next-day delivery?
Yes, expedited shipping options are available for select cities. Additional charges may apply.
Which cities do you deliver to?
We deliver to all major cities and towns across Pakistan via reliable courier partners.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email or SMS so you can monitor its progress.
Do you ship internationally?
Our primary focus is domestic shipping within Pakistan. For international inquiries, please contact our support team.
What if I’m not available during delivery?
Our courier partners will usually attempt delivery again or call you to coordinate a convenient time.
What is your return policy?
We accept returns within a specified window (e.g., 7 days) provided the item is unused, in original packaging, and includes all accessories.
How long is the warranty period?
Warranty periods vary by product but generally range from 1 year for major hardware. Accessories may have different terms.
What does the warranty cover?
Warranty covers manufacturing defects and hardware malfunctions. It does not cover accidental damage, liquid damage, or misuse.
How do I claim warranty service?
Simply contact our support team with your order number and a description of the issue to initiate a claim.
Can I exchange a product?
Yes, exchanges are permitted for defective items or if you wish to upgrade, provided the return conditions are met.
What if my product arrives damaged?
Please inspect your package upon arrival. If damaged, notify us within 24 hours with photos so we can arrange a replacement.
Are there any restocking fees?
A restocking fee may apply if non-defective items are returned opened or without original packaging.
Do you provide installation support?
Yes, we offer remote installation guidance. For complex setups or corporate clients, on-site support can be arranged.
How do I set up my barcode scanner/printer?
Most devices are plug-and-play. We also provide user manuals and can direct you to setup videos on our website.
What if my device isn’t working properly?
Try restarting the device and checking connections. If the issue persists, our technical support team is here to troubleshoot with you.
Do you offer on-site technical support?
On-site support is primarily available for business clients with service agreements or for large-scale installations.
Are drivers and software included?
Yes, essential drivers are included or can be easily downloaded from our support page.
Can you help integrate with my existing POS system?
We can advise on standard integrations. For custom software integration, please discuss with our technical team.
What payment methods do you accept?
We accept secure online payments via Credit/Debit cards, Bank Transfers, and Cash on Delivery (COD).
Is online payment secure?
Yes, our website uses SSL encryption to protect your personal and financial information during transactions.
Can I pay cash on delivery?
Yes, Cash on Delivery is available for orders within Pakistan, subject to certain order value limits.
Do you offer instalment plans for businesses?
We may offer flexible payment terms for verified business clients. Please contact sales for details.
How do I place a bulk order?
For bulk inquiries, please email us directly or use our contact form. We will provide a custom invoice with bulk pricing.
Can I get a quotation before ordering?
Yes, we are happy to provide formal quotations for company procurement processes.